01782 633006

FAQs

Below you’ll find answers to the questions we get asked the most from both tenants and landlords.

Tenants

What do I need to consider when applying for a property?

The main thing you need to consider is your budget. To help you work this out write down all your outgoings and your monthly income. At Applied Lets we use a 40% calculation, so the rent and any loans you have can be no more than 40% of your net income (how much money you get paid into your bank). If you are not sure then please contact us and we can help you work this out.

I’ve seen a house advertised with you and now wish to view, what do I do?

Just give us a call on 01782 633006 or fill in our contact form and we will call you. We will ask you some questions to see if it’s the right home for you and then arrange a viewing.

I have seen the property and want to apply, what do I do?

We will email you the application form which includes the documents we require. These documents are Photo ID (Passport or Driving License), Address ID, 2 month’s pay slips (or 8 weeks), any other proof of income and 2 Months bank statements. There is non-refundable application fee that must be paid on application. Please see fees and charges section for details. If you have any doubts about your application, please discuss this with us before you pay the non-refundable application fee.

Do I need a guarantor?

We may ask you for a guarantor if your application doesn’t quite meet the criteria. Please consider this carefully as the guarantor will also need to be fully referenced. A guarantor needs to have a clear credit history and own their own home, they also need enough income to cover your rent if you can’t.

How long will the application take?

The normal application process usually takes up to 2 weeks. At Applied Lets we carry out all our referencing in-house so we can keep you updated through the process.

Why do I pay a deposit and what happens to it?

Every tenancy at Applied Lets requires a deposit. This is to cover any repairs or cleaning required when you vacate the property. The deposit is not used to cover the fair wear and tear expected with any tenancy. Your deposit will be placed into our Deposit Protection Service (DPS) account. You will receive correspondence from the DPS shortly after you have moved in to your new home, this contains your deposit ID number that you need to keep safe.

I have a pet; will you consider me?

At Applied lets we have some very pet friendly landlords, please let us know before you view what pets you have so we can get approval in principle from the landlord.

Now I am living in the property; can I decorate?

This is a decision only your landlord can make. Any proposed alterations must be put in writing to us and then we can speak with the landlord. We will then write to you with the landlord’s decision. If decorating your home is important to you then please ask us about the landlord’s attitude to this when you initially view.

Do you carry out inspections on my home?

After your third month of living in your new home we will ask you for a convenient time to come and visit you. The visit does not take long, and we will walk around your home with you, looking into every room. If we have any concerns at this point, we will write to you. If all is satisfactory your next visit will be in 6 months’ time.

The property needs repairs; who is responsible?

For all regular maintenance repairs your landlord is responsible, however you are responsible for letting us know about any repairs required. If however you or a guest of yours has caused damage to the property, accidentally or intentionally then you will be responsible.

My tenancy agreement is about to expire; what do I do?

Your 6 or 12 month tenancy agreement will immediately run into a periodic tenancy and the property is yours until you or the landlord ends the tenancy. You do not need to renew your agreement. If you want to renew your agreement or make any alterations to it, then you will need to pay an administration fee.

I now want to move out of my home; what do I do?

If you are out of your tenancy agreement period, then you need to give 1 months’ notice on the day before the tenancy start date. So, if your tenancy start date was 10thof the month then you need to notify us on 9thof the month. If in any doubt, then please call us.

Now I am moving, what do I need to do?

When you write to us with your notice to leave we will email you acknowledgment and a handy document explaining to you how we expect the property back.

How do I get my deposit back?

When you have moved out we will carry out an exit inspection. If there are no issues we will release the deposit on the DPS website. You will then need to visit the DPS website and enter your bank details and they will pay you directly.  If we have any concerns, we will let you know. If there are repairs or cleaning to be carried out, we will obtain quotes and let you know the amount we will be requesting from the deposit.

What if I disagree to the amount requested?

At Applied Lets we do not want to request funds out of a tenant’s deposit and we hope that all our tenants will leave the property exactly as they found it. However, if we do request funds from the DPS and you disagree, the issue can be taken to the DPS adjudicators where evidence is supplied for them to make the decision.

If you would like to find out more or if you have any questions.

Please call 01782 633006

Landlords

How much should I rent my property for?

Simply give us a call and we can help. We can give you an idea over the telephone with the address and a property description, but for an exact valuation it is always best for us to meet you at the property.

How much will it cost me to rent out my property with you?

We offer a bespoke service to our landlords depending on their needs. Some landlords only require us to find them a tenant, some only to collect the rent but most landlords want us to fully manage their property. We can discuss this with you and agree a package that meets your requirements.

How do I know my tenant will be a good tenant?

At Applied Lets we carry out all viewings in person and we fully reference the tenant ourselves here at the office. We have very strict criteria that we follow, and we involve you throughout the process so we can both agree on the tenants suitability.

What happens to my tenant’s deposit?

Every tenancy at Applied Lets requires a deposit, which is placed in our Deposit Protection Service (DPS) account. This is to cover any repairs or cleaning required when your tenants vacate the property. The deposit is not used to cover the fair wear and tear expected with any tenancy.

What is fair wear and tear?

Fair wear and tear is subjective however it is normally viewed as damage caused by ageing and normal use.

Will Applied Lets visit my property whilst the tenant lives there?

We carry out our first inspection 3 months after the tenant has moved in. If we are happy that the property is being look after then we visit the property every 6 months. You will receive a midterm inspection photographic document from us after each visit.

Who organises repairs and general maintenance at my property?

When we manage your property the tenant always reports any issues to our maintenance team. We will then arrange for a contractor to visit and provide us with a quotation for your approval. If you have a preferred contractor then we can always instruct them as long as they have the correct insurance and where relevant, qualifications.

What happens when my tenant moves out?

If we manage your property we will carry out a photographic exit inspection when the tenant leaves. We will report to you any items that need attention. If there are repairs or any cleaning issues that we feel the tenant is responsible for then we will discuss with the tenant and request the funds from the tenant’s deposit. If landlords are also able to inspect the property between tenancies, then we value your feedback.

My tenant is leaving and I don’t want my property to be empty for long, what can be done?

As soon as your tenant gives notice we will ask your permission to begin re-advertising. We will then, with the existing tenant’s permission, carry out viewings so we have a new tenant ready to move in as quickly as possible.